FREQUENTLY ASKED QUESTIONS and ANSWERS
Here are the most Frequently Asked Questions and answers, if you have any other questions please feel free to contact us: support@uggbootsrus.com.au
What size do I order?
Choosing your regular shoe size, is usually the best way to go. Please do not order a size smaller or a size bigger than you normally wear. If you are in between the sizes, please select half a size up. You can refer to our size converter for more help, for children we recommend ordering a next size up SIZE CONVERTER
What are the shipping options?
We ship worldwide. We have a shipping information section, which is frequently updated.
SHIPPING INFORMATION Regular airmail takes 3-8 business days to arrive. There are also express options, as well as the economy options.
What are the payment options?
The are several payment options available to you. We accept the following credit cards VISA, MASTERCARD and American Express. Please note, our main currency is Australian dollars and all transactions are processed in AUD. The banks then convert the AUD amounts to relevant currency depending on the exchange rate.
How do I look after my UGG boots?
We recommend using a scotch guard spray to protect your shoes from water and dirt. This spray is available for purchase on our website.Water Proofing Spray.
The Ugg boots can be washed as follows: Hand wash in warm water, using an approved wool detergent. Mild liquid wool detergent is recommended. DO NOT tumble dry. To dry, place in shade, away from heat or direct sunlight and allow to dry out slowly to retain soft, supple finish. It is normal for the boots to shrink a little after waching. They will return to their normal state after wearing them for a while.
How should the UGG boots fit, my boots are tight?
The sheepskin shoes must fit tightly, when first worn, to allow for naturally occurring stretching. The stretching is due to the wool inside the shoe settling down over time, as the shoe moulds to the shape of your foot.
Are these real Ugg boots?
We sell the real and the original Australian made Ugg boots. Our Ugg boots are made entirely in Australia. Please do not confuse us with American company Deckers Outdoor Corp., which mass produces their shoes in China.
Why should I buy from UGGBOOTSrUS?
This is simple. We find the best quality manufacturers and believe that we sell the best and the most popular boots. Our Ugg boots are made in Australia, where they are originally from and where they have been made for many decades. Most other retailer sell made in China shoes, that cannot possibly compare in quality to the Australian made merchandise. We strive to provide our customers with great service and we have many positive responses, that you can read about in our testimonials and reviews sections
1.We personally hand choose only the softest best quality skins straight from the tannery.
2. These skins are sent to Australia's best and largest manufacturer, specialising in just traditional Ugg boots and slippers.
Our direct hands on involvement and quantities that we purchase, also results in "unbeatable prices"!
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